The Customer Communication Management (CCM) enables Financial Services and Insurance customers to generate documents,
forms, statements, marketing campaigns, service messages to their customers in an effective way.More and more
companies are investing to improve their Customer Experience (CX) for customer retention and revenue growth.
It clearly demonstrated that the companies who are engaging customers in a better way with various digital experience
(DX) methods are able to retain customers and add more customers. The changing market conditions, business challenges
and ever-changing regulatory compliances require an efficient & flexible system that can quickly adopts the
changes quickly. The CCM solutions such as OpenText Exstream can fulfil these requirements and offers the scalability
when the business volume increases and expands with additional products and services.
AdventSys’s Customer Communication Management (CCM) solution offerings can help Banks & Insurance companies to transform
their customer communications strategy to deliver ultra-personalized and on-demand, omni-channel communications
to their customer. Our CCM practice has the expertise to develop various customer engagement solutions.
We helped our banking & insurance customers to establish omni-communication channel (Print, E-mail, and SMS) for
effective customer engagement. We have developed statements and other letter communications mechanisms for the
banks & insurance companies.
Customer Success Stories
Ultra personalised Communication for an insurance company
Modernize existing documents, letters and templates to CCM platform which will be scalable and flexible to meet the changing business needs.
With our understanding in the BFSI industry and expertise in technologies, we provide enterprise platform development
& support to our customers. Our team with varied technical skill sets can offer an end-to-end platform support
and application development to meet your IT goals. We also help our customers to design and implement digital
transformation strategies which help scustomer retention and growth. Read our customer success stories and understand
how we can support your business.
Also read about various offerings we provide in the digital services area.